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Returns Policy CH

Right of revocation

You may revoke this agreement within fourteen days without giving any reasons.

The revocation period is fourteen days from the date on which you or a third party specified by you who is not the transporter have/has taken possession of the goods.
If goods ordered in one order are delivered separately, the revocation period is fourteen days from the date on which you or a third party specified by you who is not the transporter have/has taken possession of the last goods.

In order to exercise your right of revocation, you are to inform us,

Swiss Innovation Products GmbH
Ettenfeldstrasse 4
8052 Zurich
Switzerland
E-Mail: info@mycoffeestar.com

by means of an unequivocal statement (e.g. a letter sent via post, telefax or email) about your decision to withdraw from this agreement.

You can use the sample revocation form attached but are not obliged to do so. Dispatching the notification of exercise of the right of revocation before expiry of the revocation period is deemed sufficient for compliance with the revocation period.

Consequences of the revocation

If you withdraw from this agreement, we shall reimburse you all payments that we have received from you including the costs of delivery (except for additional costs generated by your selection of a type of delivery other than the inexpensive standard delivery offered by us) immediately and not later than within fourteen days from the date on which we have received your notification of revocation of this agreement. For this reimbursement, we use the same means of payment that you have used for the original transaction unless we have explicitly agreed otherwise with you; in any case, you will not be charged any fees in connection with this reimbursement.

We can refuse the reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You shall send the goods back or return them to us immediately and in any case not later than within fourteen days from the date on which you inform us about the revocation of this agreement. The period is complied with if you send the goods prior to the expiry of the period of fourteen days.

The costs of returning the goods are borne by you. You are liable for any loss of value of the goods if such loss of value is due to any handling of the goods which is not required for examination of the quality, properties and functioning of the goods.

Revocation Form

(If you withdraw from this agreement, please fill in this form and send it back to us)

  • To Swiss Innovation Products GmbH, Ettenfeldstrasse 4, 8052 Zurich, Switzerland, E-Mail: info@mycoffeestar.com :
  • “Herewith, I withdraw from the agreement I concluded with Swiss Innovation Products for the following goods:
  • Received on:
  • Name:
  • Address:

End of the revocation policy